Frequently Asked Questions
Everything you need to know about your favorite professional hair care products.
Does John Paul Mitchell Systems test on animals?
No. We are proud to be the first professional beauty company to announce that we do not conduct or condone animal testing. All of our products are cruelty-free.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return your products within 30 days of purchase for a full refund, provided they are in their original packaging.
Are your products safe for color-treated hair?
Yes, many of our product lines, such as Color Protect and Tea Tree, are specifically formulated to be gentle on color-treated hair to prevent fading and maintain vibrancy.
How do I know if a product is authentic?
To ensure you are purchasing genuine Paul Mitchell products, always buy directly from our official website or from an authorized professional salon.
Do you offer international shipping?
Currently, we ship to addresses within the United States. For international customers, please use our Salon Locator to find authorized distributors in your region.