Returns & Exchanges
At John Paul Mitchell Systems, we stand behind our high-performance hair care products and offer a 30-day satisfaction guarantee for items purchased directly through our website. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your hair care needs are met.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to start the process and select the items you wish to return.
Print Your Label
Once your request is approved, a prepaid shipping label will be generated; simply download and print the label to attach to your return package.
Pack and Ship
Securely pack the products in their original packaging if possible, attach the prepaid label, and drop off the box at any authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing